Hotel Manager

The quality and success of a cruise rests significantly on the capable shoulders of the Hotel Manager.

Requirements:

• University Degree in Management or in Hospitality Management
• REQUIRED: A minimum of 4-5 years of experience as Hotel General Manager, Corporate Hotel Manager, Operations Manager on river cruise ships or 4- & 5-stars hotels
• fluency in German and English, in both speaking and writing both written and spoken
• very good people skills and conflict resolution abilities
• ability to motivate people to perform at their best, setting your own performance as their example
• guest-focused and service-oriented
• excellent administration and logistics skills
• excellent organization and time management skills
• knowledge of basic accounting principles
• ability and trustworthiness to handle and be accountable for cash transaction of the front office operations

Responsibilities:

• manage the entire hotel operation according to company policies
• manage and motivate the crew, with emphasis on Heads of Department
• provide training for the new CREW MEMBERS and facilitate fast integration
• building a pleasant work environment for all crew
• responsible to implement service procedures
• ensures exceptional service and maximum guest satisfaction at all times
• responsible for achieving hotel profitability through revenue generation, cost and quality control, at the same time ensuring outstanding guest and team satisfaction
• over viewing cost and budget
• supervise general administrative tasks
• organize and conduct check-in and check-out
• cooperate and coordinate with nautical department and company’s offices