Receptionist

The receptionist is a people person, who loves interacting with the guests. Is highly professional in manner and appearance and handles stressful situations gracefully.

A plus:

• fluency in German and English
• excellent organizational skills and a strong sense of responsibility
• effective communicator with good interpersonal skills
• demonstrates strong organizational skills like adjusting daily cruise and crew schedules as needed and handling financial matters, including onboard sales and passenger accounts
• good people and training skills
• preferably 4-5 years of experience in front office operations of river ships or 4&5 stars hotels
• highly skilled with computer operations and systems
• liability and trustworthiness to handle and be accountable for cash transactions
• reporting skills

Responsibilities:

• provides training for the reception team
• assists the Hotel Manager in all administrative tasks
• manages crew and task schedules
• issues accurate bills for passengers, performs the primary accounting on board and prepares reports upon request
• organizes and ensures efficient and smooth check-in and check-out procedures as per company directives
• correct and responsible handling of passenger and crew documentation and passports
• offers support for customs inspections during Black Sea cruises
• attends the loading of food, beverage, laundry and other items