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Receptionist & Purser

Responsibilities:

The Receptionist is a key “front line” contact for the passenger to reach the maximum guest satisfaction.
He/she maintains a calm, courteous and professional demeanor at all times regardless of the guest’s behavior. At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly. Personal qualities that a Receptionist is expected to have in order to do the job successfully include: attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. A Receptionist should be good at figures, have a flair for organization, and like communicating with guests.

  • check-in and check-out procedures
  • making proper arrangements in terms of cabin assignments
  • responsible for clearance papers for arrival /departure to and from ports of call, customs declaration, embarking and disembarking of crew and passengers
  • upkeeping of crew and pax lists, muster lists
  • entering data of inventories
  • settlements of the accounts of all outlets on board
  • follow-up on passengers’ requests handed to the front desk
  • dealing with and solving pax complaints
  • providing guest services, information
  • active cost controlling and maintaining budgets at the front desk
  • maintaining safety and quietness in guest and crew areas
Health requirements
Once you are offered employment, all applicants must pass a medical examination by designated physicians. Applicants will be responsible for the cost of the examination. You must be physically fit to work on a cruise ship.

Length of contract
Depends on the type of job, but most contracts are from the end of March until the middle of November. Contracts are renewable in the next seasons. You may also choose to work in the Winter season for short-term contracts (2 to 3 months). 

Food and accommodation on board
Is free for crew members. These expenses are taken care of by the cruise line. Living arrangements vary by ship and shipboard position. Some positions like Hotel Managers enjoy single cabins.

Insurance
The company covers the costs for your medical and life insurance while on board the ship. Therefore, you do not need to buy a travel medical insurance before joining the ship.

Transportation
Transportation to and from the ship is usually covered by the Cruise Line. In most cases, you will get a refund for your ticket to the ship, while the return trip will be organized directly by the Cruise Line.

Place of embarkation
Each of the cities situated on the banks of the Danube, Rhine, Main or Mosel rivers can be an embarkation port. In most cases, you will embark in Budapest, Passau, Vienna, Köln or Amsterdam.

Send your CV with photograph to our HR Department at hotel@river-jobs.com.